Returns & Exchange

Return and Exchange Policy

ONLINE RETURN & EXCHANGE POLICY

Please inspect products immediately upon arrival. We do not accept any return/exchange requests for online items unless they are proven defective.

All return/exchange requests must be made within 7 days of the date of purchase.

*Shipping is not included and is the responsibility of the customer.

*Doggyway.com reserves the right to deny any return/exchange requests.

LOST OR STOLEN PACKAGES

3rd Party Carriers will attempt to deliver and may leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. If you suspect your package is lost or stolen contact us using our form.

INCORRECT ADDRESSES

If a package is returned to us due to address errors, marked "unclaimed" or “return to sender,” or has been deemed undeliverable for any reason by the final carrier, please notify us at via our contact form. Once the package is delivered back to us, our returns team will process it, refund the subtotal of your order, or for free shipping orders, a 15% restocking fee.

 

PROMO PRODUCT RETURN

Please inspect products immediately upon arrival. We do not accept any return/exchange requests for promotional items unless they are proven defective.

All return/exchange requests must be made within 10 days of the date of purchase. We can only give store credit for opened products.

* Doggyway.com reserves the right to deny any return/exchange requests.